Terms and Conditions of Trade: CED Fire Protection
CED Fire Protection Pty Ltd (“CED Fire Protection”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct that information or make a complaint.
This Policy applies to personal information collected through our website (www.cedfire.com.au), by phone, by email, through our contact and quote request forms, and in the course of quoting, installing and commissioning fire protection systems for our clients.
1. What Personal Information We Collect
The personal information we collect depends on how you interact with us, and may include:
1.1. Your name, business name and job title.
1.2. Contact details such as phone number, email address and postal or site address.
1.3. Details you provide when requesting a quote or making an enquiry, including information about the site, building or project.
1.4. Information you provide in the course of a project, such as site access arrangements, engineered drawings, insurer scope documents or other project-related correspondence.
1.5. Billing and payment details where relevant to the supply of our services.
1.6. Technical information collected automatically when you visit our website, such as your IP address, browser type, pages viewed and how you interact with the site, generally collected through cookies and analytics tools.
We do not knowingly collect sensitive information (as defined under the Privacy Act) unless it is necessary and you have consented, or we are otherwise permitted or required by law.
2. How We Collect Personal Information
2.1. Directly from you, when you contact us by phone or email, submit an enquiry or quote request through our website, or engage us to carry out works.
2.2. Automatically through our website via cookies and similar technologies, including analytics services that help us understand how our site is used.
2.3. From third parties where relevant to a project, such as builders, consultants, fire engineers, insurers or government bodies involved in a job you have engaged us for, or referred us to.
3. How We Use Your Personal Information
We use personal information to:
3.1. Respond to enquiries and provide quotes for new installations, upgrades and aftercare of fire protection systems.
3.2. Plan, deliver, commission and invoice the works you have engaged us for, including coordinating around your site’s operating requirements.
3.3. Communicate with you about your project, including scheduling, variations and completion documentation.
3.4. Comply with our legal, regulatory and insurance obligations, including record-keeping requirements relevant to the fire protection industry.
3.5. Improve our website and services, and, where you have not opted out, send you information about our services that may be relevant to you.
We will not use your personal information for a purpose other than the purpose for which it was collected, unless permitted under the Australian Privacy Principles.
4. Disclosure of Personal Information
We may disclose personal information to:
4.1. Related entities within the CED Services Group, where relevant to coordinating works across electrical, communications or fire protection services.
4.2. Trade partners, subcontractors, fire engineers or consultants engaged to assist in delivering a project.
4.3. Our service providers, including website hosting, IT, email and customer communication platforms, that help us operate our business.
4.4. Regulatory bodies, insurers or government authorities where required for compliance, certification or as otherwise required or authorised by law.
We do not sell your personal information to third parties.
5. Overseas Disclosure
Some of the service providers we use to operate our website and business systems, such as hosting and cloud-based software providers, may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information continues to be handled consistently with the Australian Privacy Principles.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to help the site function properly and to understand how visitors use our site, including which pages are viewed and how visitors arrived at our site. You can control or disable cookies through your browser settings, though some parts of our website may not function as intended if you do so.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards appropriate to the sensitivity of the information involved. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date or incomplete. We will respond to your request within a reasonable time. In some circumstances, access may be limited in accordance with the Privacy Act, in which case we will explain our reasons for any refusal.
9. Making a Complaint
If you have concerns about how we have handled your personal information, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contacting Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
CED Fire Protection Pty Ltd
616 High St, Kew, VIC 3101
Phone: 1300 233 669
Email: Info@cedfire.com.au
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. This Policy was last updated in September 2026.